Troubleshooting

HT - Install on Windows 10/8/7

If you have Windows 7, 8/8.1 or have upgraded to Windows 10 you may find that you can’t connect to 5 Ghz Wi-Fi networks since they won’t be visible.  This is caused by the incorrect driver being installed on your computer, which will need to be changed. Here’s how you can resolve the issue and get connected to your 5 Ghz Wi-Fi network: 

      1) Install the driversIf you haven’t installed the WID340 software, install it from the CD, or download it from our support site or this link.

      2) Open the Device Manager: After you install the software, hold down the WIN (Windows Logo) key then press the R key.  Type in devmgmt.msc, then click OK to start the device manager. Expand the "Network Adapters" section.

      3) Disable other network adapters:  The WID340 will be listed as the 802.11n USB Wireless Adapter.  If there are any other wireless adapters listed, right click on each one of them and select Disable Driver.

      4) Load the correct driver:  Right click on the 802.11n USB Wireless Adapter and select "Update Driver Software".  Click on Browse my computer for driver software followed by "Let me pick" from a list of device drivers on my computer. Select the RaLink version of the WID340 driver.  It will install and then you will need to restart your system.

You should now able to able to connect to 5 Ghz Wi-Fi networks. Don’t forget you can always contact our friendly technical support team via support@kinivo.com if you have any difficulties. We’re available from Monday to Friday: 9AM to 5PM PST. You can also send us an email at anytime and we will typically respond within 2 business days.

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