How-To

TS - Power Issues

The BTH240 may act unusually due to software issues, which may be resolved by a factory reset. To perform a factory reset, first power the headset off. Next, hold down the Volume -, Volume +, and Center buttons at the same time for ten seconds, or until the LED blinks blue twice, then goes out. Once the reset is finished, power the headset on and test it.

Is the headset working normally?

It sounds like the headset is working normally. If you have any other questions or concerns, feel free to contact us at support@kinivo.com.

The headset may not charge normally if its charging cable is damaged, or if the USB power source it is connected to is having issues. Please try charging the headset using a different USB cable and from a different USB power source.

Does the headset behave normally after charging from different equipment?

It sounds like the headset is working normally. If you have any other questions or concerns, feel free to contact us at support@kinivo.com.

If liquid is able to get into the headset, it may cause the headset to operate incorrectly. Has the headset been exposed to liquid recently?

Please let the headset dry for about a week. In small electronics, liquid can become trapped in tight spaces, and may take a while to evaporate. You can pack the headset in rice to help it dry faster and more thoroughly.

Does the headset behave normally after drying?

It sounds like the headset is working normally. If you have any other questions or concerns, feel free to contact us at support@kinivo.com.

There may be an issue with the BTH240 that requires replacement. You can use the button below to email us the details of this troubleshooting session.

There may be an issue with the BTH240 that requires replacement. You can use the button below to email us the details of this troubleshooting session.

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