TS - Windows Pairing Issues
There are a few issues that could cause the BTD300 to have trouble pairing to a device, like hardware issues, driver issues, and interference. Follow the guide below to troubelshoot these issues or help determine the cause of the failure.
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Click the Start Menu/Windows Menu and type "Devices and Printers", then click the Devices and Printers program when it appears in the search results. Alternatively, click the Bluetooth logo in the system tray (near the clock) and choose Show Bluetooth devices.
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Click Add a Device at the top of the list of devices.
Does the device you are trying to pair appear in the list of pairable devices?
Was Windows able to pair the device?
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Click the Start Menu/Start Button.
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Choose Control Panel.
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Open the control panel named "Programs and Features" or "Uninstall a Program".
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Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
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Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
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Reboot the computer and try to pair a device to it.
Are you able to pair your device?
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Click the Start Menu/Start Button.
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Type "Device Manager" without the quotes.
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Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
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Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
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You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
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Click the Start Menu/Start Button.
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Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
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Click the Start Menu/Start Button.
-
Choose Control Panel.
-
Open the control panel named "Programs and Features" or "Uninstall a Program".
-
Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
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Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
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Use the search box in the top-right corner of the screen to search for the word "Bluetooth".
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Uninstall any other Bluetooth software present.
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Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.
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Try to pair your device to the computer again.
-
Click the Start Menu/Start Button.
-
Choose Control Panel.
-
Open the control panel named "Programs and Features" or "Uninstall a Program".
-
Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
-
Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
-
Use the search box in the top-right corner of the screen to search for the word "Bluetooth".
-
Uninstall any other Bluetooth software present.
-
Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.
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Try to pair your device to the computer again.
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Is there a listing for Broadcom BCM2070 USB Bluetooth Adapter?
It sounds like there may be interference issues. Bluetooth is a low-energy transmission mode, which makes it fairly easy to interfere with or block. If the BTD-300 is plugged into the back of your computer, try moving it to a front or side port. If you are trying to pair to a device that is under your desk or in another room, try pairing to a closer device to see if it can be found. If you have a Wi-Fi router, cordless phone, baby monitor, or any other wireless devices near the BTD-300, try unplugging or moving them while testing, as they can all be major contributors of 2.4Ghz interference.
Are you able to pair after accounting for these issues?-
Click on the Start Menu/Windows Menu and type "services" without the quotes. Click on *Services* when it appears in the menu. Alternatively, Hold down the Windows key on the keyboard while typing the letter R to get a "Run..." box. In the "Run..." box, type "services.msc" without the quotes and click OK.
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Locate Bluetooth Service and Bluetooth Support Service in the list of services.
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Double-click each service and make sure the "Startup Type" option is set to "Automatic", then click OK.
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Restart your computer and try to pair your device again.
Was Windows able to pair the device?
-
Click the Start Menu/Start Button.
-
Choose Control Panel.
-
Open the control panel named "Programs and Features" or "Uninstall a Program".
-
Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
-
Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
-
Reboot the computer and try to pair a device to it.
Are you able to pair your device?
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
-
Click the Start Menu/Start Button.
-
Choose Control Panel.
-
Open the control panel named "Programs and Features" or "Uninstall a Program".
-
Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
-
Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
-
Use the search box in the top-right corner of the screen to search for the word "Bluetooth".
-
Uninstall any other Bluetooth software present.
-
Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.
-
Try to pair your device to the computer again.
-
Click the Start Menu/Start Button.
-
Choose Control Panel.
-
Open the control panel named "Programs and Features" or "Uninstall a Program".
-
Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.
-
Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".
-
Use the search box in the top-right corner of the screen to search for the word "Bluetooth".
-
Uninstall any other Bluetooth software present.
-
Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.
-
Try to pair your device to the computer again.
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
-
Click the Start Menu/Start Button.
-
Type "Device Manager" without the quotes.
-
Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.
-
Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.
-
You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.
Is there a listing for Broadcom BCM2070 USB Bluetooth Adapter?
It sounds like there may be interference issues. Bluetooth is a low-energy transmission mode, which makes it fairly easy to interfere with or block. If the BTD-300 is plugged into the back of your computer, try moving it to a front or side port. If you are trying to pair to a device that is under your desk or in another room, try pairing to a closer device to see if it can be found. If you have a Wi-Fi router, cordless phone, baby monitor, or any other wireless devices near the BTD-300, try unplugging or moving them while testing, as they can all be major contributors of 2.4Ghz interference.
Are you able to pair after accounting for these issues?
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