TS - Windows Pairing Issues

There are a few issues that could cause the BTD300 to have trouble pairing to a device, like hardware issues, driver issues, and interference. Follow the guide below to troubelshoot these issues or help determine the cause of the failure.

  1. Click the Start Menu/Windows Menu and type "Devices and Printers", then click the Devices and Printers program when it appears in the search results. Alternatively, click the Bluetooth logo in the system tray (near the clock) and choose Show Bluetooth devices.

  2. Click Add a Device at the top of the list of devices.

Does the device you are trying to pair appear in the list of pairable devices?

Double-click the device you're trying to pair, then wait for Windows to complete the pairing process. Confirm or type any pairing codes, if asked. If you are asked for a pairing code for a device like a headset or speaker, and no pairing code has been provided, use "0000" as the pairing code.
Was Windows able to pair the device?
It looks like the BTD-300 is working normally. If you have any other questions or concerns, don't hesitate to contact us at support@kinivo.com.
Were the drivers for the BTD-300 installed using the included CD, or downloaded from our site, or Broadcom's website?
Are you using Windows 10?
Windows 10 is not compatible with the software that is distributed with the BTD-300. The functionality provided by this software is now provided by Windows 10 itself. Please uninstall the package named "WIDCOMM Bluetooth Software," then reboot your computer and try to pair again. To remove WIDCOMM Bluetooth Software, follow the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Reboot the computer and try to pair a device to it.


Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
Please uninstall and reinstall the drivers for the BTD-300 using the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Use the search box in the top-right corner of the screen to search for the word "Bluetooth".

  7. Uninstall any other Bluetooth software present.

  8. Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.

  9. Try to pair your device to the computer again.

Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
Please uninstall and reinstall the drivers for the BTD-300 using the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Use the search box in the top-right corner of the screen to search for the word "Bluetooth".

  7. Uninstall any other Bluetooth software present.

  8. Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.

  9. Try to pair your device to the computer again.

Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
Are you using Windows 10?
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Is there a listing for Broadcom BCM2070 USB Bluetooth Adapter?

It sounds like there may be interference issues. Bluetooth is a low-energy transmission mode, which makes it fairly easy to interfere with or block. If the BTD-300 is plugged into the back of your computer, try moving it to a front or side port. If you are trying to pair to a device that is under your desk or in another room, try pairing to a closer device to see if it can be found. If you have a Wi-Fi router, cordless phone, baby monitor, or any other wireless devices near the BTD-300, try unplugging or moving them while testing, as they can all be major contributors of 2.4Ghz interference.

Are you able to pair after accounting for these issues?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
It's possible the installer for the BTD-300 did not configure the Bluetooth services correctly. Please try the steps below:
  1. Click on the Start Menu/Windows Menu and type "services" without the quotes. Click on *Services* when it appears in the menu. Alternatively, Hold down the Windows key on the keyboard while typing the letter R to get a "Run..." box. In the "Run..." box, type "services.msc" without the quotes and click OK.

  2. Locate Bluetooth Service and Bluetooth Support Service in the list of services.

  3. Double-click each service and make sure the "Startup Type" option is set to "Automatic", then click OK.

  4. Restart your computer and try to pair your device again.

Is your device appearing in the list of pairable devices?
Double-click the device you're trying to pair, then wait for Windows to complete the pairing process. Confirm or type any pairing codes, if asked. If you are asked for a pairing code for a device like a headset or speaker, and no pairing code has been provided, use "0000" as the pairing code.
Was Windows able to pair the device?
It looks like the BTD-300 is working normally. If you have any other questions or concerns, don't hesitate to contact us at support@kinivo.com.
Were the drivers for the BTD-300 installed using the included CD, or downloaded from our site, or Broadcom's website?
Are you using Windows 10?
Windows 10 is not compatible with the software that is distributed with the BTD-300. The functionality provided by this software is now provided by Windows 10 itself. Please uninstall the package named "WIDCOMM Bluetooth Software," then reboot your computer and try to pair again. To remove WIDCOMM Bluetooth Software, follow the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Reboot the computer and try to pair a device to it.


Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
Please uninstall and reinstall the drivers for the BTD-300 using the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Use the search box in the top-right corner of the screen to search for the word "Bluetooth".

  7. Uninstall any other Bluetooth software present.

  8. Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.

  9. Try to pair your device to the computer again.

Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
Please uninstall and reinstall the drivers for the BTD-300 using the steps below:
  1. Click the Start Menu/Start Button.

  2. Choose Control Panel.

  3. Open the control panel named "Programs and Features" or "Uninstall a Program".

  4. Locate the program named "WIDCOMM Bluetooth Software" in the list of installed programs.

  5. Right-click "WIDCOMM Bluetooth Software" and choose "Uninstall".

  6. Use the search box in the top-right corner of the screen to search for the word "Bluetooth".

  7. Uninstall any other Bluetooth software present.

  8. Reboot the computer, run the installer for the BTD-300 again, then reboot the computer once more.

  9. Try to pair your device to the computer again.

Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
Are you using Windows 10?
There may be additional Bluetooth hardware installed that could conflict with the BTD-300.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Do you see multiple Broadcom devices, or any listings other than Broadcom and Microsoft Bluetooth Enumerator?
Right-click the the Broadcom listing and choose Disable, then do the same thing to the extra listing. Once both adapters have been disabled, right-click Broadcom again and choose Enable to let it restart, then try to pair your device again. Are you able to pair your device?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
Please use the disc included with the BTD-300 to install the drivers, then reboot and try to pair a device. If you aren't able to pair a device, restart this troubleshooting guide. If you have any other questions or concerns, feel free to contact us at support@kinivo.com.
It's possible the BTD-300 may be having isses.
  1. Click the Start Menu/Start Button.

  2. Type "Device Manager" without the quotes.

  3. Open the Device Manager program when it appears in the search results. If you aren't able to find it, try holding down the Windows key on the keyboard and typing the letter R. You should see a box named "Run..." In the "Run..." box, type "devmgmt.msc" without the quotes, then click OK.

  4. Expand the "Bluetooth" or "Bluetooth Radios" section of the Device Manager by clicking the small arrow beside it.

  5. You should see Broadcom BCM2070 Bluetooth 3.0 Adapter, and may also see one or more Microsoft Bluetooth Enumerators.


Is there a listing for Broadcom BCM2070 USB Bluetooth Adapter?

It sounds like there may be interference issues. Bluetooth is a low-energy transmission mode, which makes it fairly easy to interfere with or block. If the BTD-300 is plugged into the back of your computer, try moving it to a front or side port. If you are trying to pair to a device that is under your desk or in another room, try pairing to a closer device to see if it can be found. If you have a Wi-Fi router, cordless phone, baby monitor, or any other wireless devices near the BTD-300, try unplugging or moving them while testing, as they can all be major contributors of 2.4Ghz interference.

Are you able to pair after accounting for these issues?
It sounds like the BTD-300 is working as expected. Don't hesitate to contact us at support@kinivo.com if you have any other questions or concerns.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.
There may be an issue with the BTD300 that requires replacement. You can use the button below to email us the details of this troubleshooting session.

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