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    How-To

TS - No Video

Lack of video may mean that the video source device connected to your display (like a Blu-ray player, PC, or streaing box) is powered off. Please make sure your video source device is powered on.

Did this help?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

It's also possible that the display is not set to the input that the cable is connected to. If you're using a TV, monitor, or projector with multiple Inputs, make sure you've selected the Input that this cable is connected to.

Did this help?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

A poor connection can potentially cause a lack of video. Please unplug the cable from the video source device, and from your display, and then plug it back into each device, firmly. Make sure the cable is fully seated in each port.

Did this help?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

The signal in an HDMI cable can be degraded by boosters, couplers, adapters, or by connecting multiple cables in series. Please try passing video through the cable without any additional connections.

Is the cable able to pass video when no additional boosters, couplers, adapters, or extensions are present?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

There may be an issue with the cable that requires replacement. You can use the form below to email us the details of this troubleshooting session.

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