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    How-To

TS - No Audio

TOSLINK cables should ship with a plastic protector on each end of the cable. If the cable is connected with the cap in place, audio will not be transmitted.

Does the cable pass audio with the cap removed?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

TOSLINK cables should click into place when they are connected. A loose cable may not be able to pass audio. Please reconnect the cable firmly, making sure it clicks into place and is fully seated.

Did this help?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

TOSLINK cables are able to pass several different audio formats. It is possible for an audio source device, like a Blu-ray player or streaming box, to send an audio format that can not be understood by the TV, projector, or sound system that is receiving it. To perform a baseline test of the cable, set your audio source device to send PCM or L-PCM audio.

Is the cable able to pass PCM or L-PCM audio?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

Some audio source devices are only able to output audio from one port at any given time. Please make sure that your audio source device is set to output audio from its TOSLINK port.

Did this help?

It sounds like the cable is working normally. If you have any other questions or concerns, feel free to contact us at service@bluerigger.com.

There may be an issue with the cable that requires replacement. You can use the form below to email us the details of this troubleshooting session.

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